Tieroom Customer Service
1. Contact customer service
Nothing is more important to us than making you, our customer, happy. Please don't hesitate to contact us with any questions, no matter how big or small.
The best way to reach us is via e-mail at email@example.com.
2. Prices, Shipping and Returns
All of our products are shipped from our warehouse in Sweden to any country in the world . Your products will be sent within 24 hours of your order. Normal shipping time via DHL is 2-3 working days (if not a very remote address). If you choose the free airmail option, please allow for 10-20 days as packages often get stuck in customs for a while. If possible we will deliver the package to your door. For bigger orders your package can be picked up at your nearest post office.
If you live in the US, or anywhere outside the EU, no sales tax will be applied by us. Your country's customs may though add a customs fee or sales tax and this is your responsibility to be aware of and to pay. Note that orders under $800 to the US will not have to pay any customs fee or sales tax.
Exchange and returns
No purchase is considered completed before the customer has seen and approved the product. You can return your product within 60 days from date of delivery if you are not satisfied with your order and you will then get a full refund. To qualify for a refund, the product must be unused and be sent back in its original packaging. When exchanging a product or simply returning for a refund, the buyer has to cover the postage costs.
See the following page for more details on how to return: Returns and Exchanges
If your product or package is damaged on delivery please contact us through e-mail at firstname.lastname@example.org and we will replace your product as soon as possible. We will pay any postage costs involved. With your new products we will send a pre-addressed and stamped envelope for the return of your damaged product. Please also provide a description of the damage in your email.
Secrecy and safety
Tieroom always guarantees your safety when shopping online. Our payments are handled by leading payment providers Adyen and Paypal. All information regarding payments, such as credit card details, are sent encrypted. Tieroom does not store your credit card details. Neither your personal details nor your e-mail address will be given to any third party.
3. Frequently Asked Questions
What is Tieroom?
Well made neckties in quality materials is our thing. So is keeping sane prices.
Who are you?
Tieroom is a family owned business who have been designing and selling ties since 2004. The company started once upon a time in Sweden and have since expanded to sell all over the world.
What size are your neckties?
We currently offer you ties in two different sizes, regular & slim.
Our regular neckties are 3 1/8" wide at the widest spot. The width is compatible with the classic measures in neckwear.
Our slim neckties are 2 3/8" cm wide at the widest spot. This width has got a little trendier touch.
The length of all our neckties are about 59". This is also the standard necktie length and therefore fits most people.
Since I can't actually touch your ties over the Internet, can you tell me if they are thin or thick?
Our ties are more towards the thick side. We make all of our neckties using a high concentration of silk as well as a thicker interlining ensuring it has that luxurious heavy feel. Typically features for thicker ties are that they are more resilient and last longer. They also are able to make a sturdier and fuller knot.
How many designs are you offering?
We currently offer you more than 500 unique designs. Additionally, we restock past designs that sell out quickly after their original release. And to always be able to offer you a fresh collection and a lot to choose from, we top up with new and fresh ties several times a year.
I need to buy several ties of the same design. Do you have enough in stock?
Are you looking to buy a larger quantity of the same necktie? Do we have enough of that design to meet your order? Contact us to find out. If we don't have enough ties in stock, we'll be happy to have our seamstress create as many as you need.
How can I contact you?See our contact page for multiple options: CONTACT US
Is my email and credit card information kept confidential and secure?
When ordering online, your credit card information is handled electronically with no human contact. Tieroom always guarantee your safety when shopping online. Our payments are handled by leading payment providers Adyen and Paypal. All information regarding payment with credit cards is sent encrypted. Tieroom does not store your credit card details. Neither your personal details nor your e-mail address will be given to any third party.
Can I get my order gift wrapped?
Currently the automated chekout process doesn't offer gift wrapping as an option but at tieroom.com we aim to please so simply drop an e-mail referring to your order and we will make it happen. We will elegantly package your ties in black and gold gift wrapping and send direcltly to the address of your choice.
If you wish, we can also include a personal handwritten note (your secrets will, of course, stay safe with us).
How will I know that my order is being processed?
You will know that your order was acknowledged when you will receive a confirmation e-mail message from us at the time the credit card transaction completes.
If you didn't get this email confirmation, check your spam folder. If it isn't there, please email us at email@example.com with the details of your order.
Why can't I log in? Why aren't products added to my cart when I click buy?
I have a question not answered in this FAQ.
Send an e-mail to firstname.lastname@example.org and we will answer it as soon as possible.