RETURNS AND EXCHANGES

You can always return your product within 60 days from date of delivery for any reason.

1. Return/Exchange form

For returns only
If you are only returning products and not exchanging any, you simply send back the receipt you received with your order. In the receipt you check the box next to each product you are returning. If you want to have a receipt to keep, we can email you a new printable copy.

For exchanges

If you want to exchange one or several products in your order, the fastest and easiest option is to simply place a new order for the products you want and perform a normal return, as described above, for the products you do not want to keep. If you prefer to process the return and exchange in one go, we would be happy if you can print our exchange form and send together with the returned products.

2. Address for returns

Tieroom
1812 W Burbank Blvd #1052
Burbank
CA 91506
USA

☞ Remember to send the receipt or return form together with the products you wish to return ☜

3. TIME FOR PROCESSING REFUNDS AND EXCHANGES

After you have sent us your products, please allow for 3 weeks until your money is back in your account or new products are shipped to you.

4. Contact us

Don't hesitate to contact us if you have any questions regarding how to return or exchange products. You reach us best via email at info@tieroom.com. You can also call us on +4420 3286 9717.

Note!

The return shipping costs are paid by the customer. New products the customer exchanges for are though shipped out for free.

You are free to open and try on the products at home but other than that the products are to be unused and in their original packaging to qualify for a refund.

If you have received a discount with your order (e.g. discount for 3 or more), this will be deducted from any returned amount if the terms for the discount are no longer fulfilled.